Frequently Asked Questions
Have a question? Please take a look below at answers to some of our most frequently asked questions.
Still need more information ? Email us at support@redcrocus.com — we’ll do our best to get back to you within two business days.
1. What is the RedCrocus 100% Guarantee?
We offer a 100% unconditional guarantee. If you're not satisfied with your order, we will either reship or refund it immediately. Your satisfaction matters to us — we want you to be our long-term customer.
2. Will my plant arrive in good condition?
Absolutely, we do our best to ensure that they reach you safely. Each plant is packed securely in a specially designed protective box to prevent shifting or damage during transit. This is where we need your help in choosing the most optimal and quickest shipping option at check out for your destination especially if you live anywhere closer to the west coast. We don't make any money on what you pay for shipping. A tracking number will be provided once your order ships.
Please read our shipping policy Shipping policy – RedCrocus which provides extensive details
It’s normal for plants to look a little tired after their journey — most bounce back quickly with proper care. If your plant arrives damaged or you're concerned about its condition, please contact us within 36 hours and include a photo. We’ll make it right.
3. Where do you ship from and ship to?
We currently ship from Hopkinton, MA and Southboro, MA to all 48 contiguous U.S. states.
We do not ship to Hawaii, Alaska, or Puerto Rico at this time.
4. How old and what size are the plants when shipped?
We only offer thriving, full-grown plants — never cuttings or bare roots.
- Small annuals and perennials: Typically, 4–6 months old.
- Larger plants, bushes, or trees: May be a few seasons old.
The size is indicated by the pot size, which is listed in the product title and details. For more info, please see our Pot Sizes page.
Example: A plant in a quart-sized pot is smaller and less expensive than the same variety in a 3-gallon pot, which is larger and well established over a few seasons.
5. What is the difference between a perennial and an annual?
- Perennial: Lives for multiple growing seasons. It may have a shorter blooming period, as it also stores energy to survive winter.
- Annual: Completes its life cycle in one season (grows, flowers, sets seed, and dies). With regular deadheading, annuals may flower multiple times in a season.
6. How long will it take to receive my order?
You will typically receive your order within 7–14 days.
To avoid delays over the weekend, we ship only on Mondays and Tuesdays.
If you'd like to change the shipping date or have specific delivery questions, email us. We'll do our best to accommodate you. You’ll receive a tracking number as soon as your order ships.
7. My plants just arrived. What should I do?
1. Open the box and unpack the plants.
2. Place them in a shaded spot and water thoroughly.
3. If they look wilted, they should perk up overnight.
4. After a day or two, plant them in the ground and water again.
Plants can remain in their pots for several days if kept moist and in dappled light.
8. Can you procure a specific plant variety?
We’re always happy to hear your requests. While we do our best to represent each plant accurately, availability may vary depending on season and regional supply. Let us know what you're looking for — we’ll try our best to help.
9. Will the plant look exactly like the photo?
Photos represent a mature plant in ideal conditions and are meant to help with garden design inspiration. At times, the available images may not be an exact replica of the plant shipped - the foliage or bloom color can be dependent on a variety of factors like available sunlight, soil pH, etc. The foliage colors may also depend on the time of the year - spring, summer, fall - the product is shipped.
While we aim to send the exact variety you ordered, actual appearance (especially foliage color or blooms) may vary as mentioned above.
That said — we promise you won't be disappointed with your purchase!
10. I just received the Rose we ordered, what is the right time to transplant them to the ground?
Roses are one of our most shipped plants. Almost all roses we ship are grown here in the northern climate of Massachusetts. While they are cold hardy, they take a while to acclimatize when shipped to warmer places. When the roses arrive, leave them in the pots till they acclimatize to your climate and water them regularly preferably twice a day. The mulch based grow media they are grown in, is good for fast growth but in the heat, it loses moisture quickly, hence if you are in a warmer climate they may require frequent watering.
Do not transplant them, to the ground until the weather is consistently cooler to the mid 50's - which is, mostly in fall or early spring. They will not do well, when you put them in the ground when the weather is too hot - anything above 60+.
Also never transplant a rose onto a spot where another existed and didn't do well earlier. It will not do well in that spot. Plant it in a sunny spot that gets atleast 6+ hours of daily sun.
11. What does “cal B&B” mean in the pot size?
You may see labels like: 'Appalachian Red Eastern Redbud 2–2.5" cal B&B'
Here's how to interpret that:
- Name: Appalachian Red Eastern Redbud
- Caliper: 2–2.5" → Trunk diameter (a common tree size measurement)
- B&B: Balled & Burlapped → The root ball is wrapped in burlap and shipped as-is (often on a pallet)
Another example: 'Emperor 1 Japanese Maple, 1.5" cal, 5–6' h, 15 Gallon'
- Caliper: 1.5" trunk diameter
- Height: 5–6 feet tall
- Pot Size: 15-gallon container
12. How do you ship large plants and B&B shrubs and trees? Are the shipping charges included in the pricing at checkout?
All plants 5 gallons and under are shipped through UPS, FedEx or USPS. For those plants the price you see at checkout is the price you pay. There are no additional charges.
Anything above that size (> 5 gallon and B&B plants) requires shipping through a freight carrier. Those shipping charges are additional on top of what you see at checkout. Once you place an order, we will reach out to the Freight carriers for a quote based on the weight, volume and the destination and will communicate that price back to you. Once you confirm and pay for those charges, we will then pack and ship those to you.